FREQUENTLY ASKED QUESTIONS
Thank you for taking the time to visit our website. We have tried to answer any questions that you may have below. If you have any more questions, please contact us on 0151 487 9272 or use our contact form on our contact page to submit your enquiry! We will get back to you as soon as possible!
- +Important notice regarding arrival time
Customers please can you ensure that ALL of the people attending your party arrive at the Centre AT LEAST 15 MINUTES BEFORE YOUR PARTY IS DUE TO COMMENCE. We are extremely busy on Saturdays and Sundays, therefore any late arrivals may not be able to participate in the game session as we must keep to time to prevent delays for other customer’s parties. Please be aware refunds will not be given.
- +Where is my booking confirmation?
Laser Quest will always email your booking confirmation to you, however sometimes you may not receive it.
More often than not this will be due to the setup of your mail/junk mail filter. Please check this first and if it is still absent please give us a call so that we can check we have correctly recorded your details.
- +What happens when we get there? How does it all work?
When you arrive you need to check in at mission control; every player must choose a game name before receiving a special access key. You will then be instructed to enter the airlock where you will have the game objectives and safety rules explained to you by a staff member. Once you have been briefed and kitted up its then time to enter the arena and let battle commence!
- +How does the birthday adventure work?
Our most popular package consists of two 20 minute game sessions of Laser Quest with a 20 minute drinks break in between. On completion of the second game you will be shown to the party area, where the children will be served their pizza and wedges. If you have brought a cake we will bring that to the table for you and after singing Happy Birthday, we will cut it up.
This package takes approximately 2 hours from your initial arrival time.
Please be aware that unless you have booked an premium Birthday adventure, your party may be playing with other groups of a similar age.
- +How old do you have to be to play?
Because of the nature of the game and size of the equipment, Laser Quest is not deemed suitable for children under the age of 7.
- +How long does a game session last?
Each game session lasts 20 minutes, which includes 5 minutes briefing time.
- +Is Laser Quest safe?
Laser Quest is completely safe; players are briefed on the safety rules, and Laser Quest staff members are on hand to supervise the games. Any parents who are concerned about the safety are welcome to assist in supervising the game.
- +How do I book?
Booking is easy, simply click here and follow the online instructions or give us a call. A 20% deposit is required when booking. Players are advised to arrive 15 minutes before your game session is due to start.
- +What happens if fewer players turn up on the day?
We understand that organising a party can be stressful, so we try to be as flexible as possible. We recommend booking for what you think will be your maximum number of children and then keep us posted on any changes. We would ideally like final numbers at least 24 hours before the day of the party.
- +What should I do with my valuables?
You are welcome to leave your belongings in the briefing room whilst playing the game, however Laser Quest does not accept any responsibility for lost or stolen goods.
- +Is there a viewing area?
Parents are welcome to go in to the arena and watch, just ask a staff member who will be more than happy to show you around. We also have a camera in the arena which displays all the action as it happens in the reception area.
Please observe the game’s safety rules outlined during the briefing. We advise dark, comfortable clothes and flat shoes with a sole that grips.
- NO RUNNING
- NO CLIMBING ON THE SCENERY
- NO PHYSICAL CONTACT
- NO LYING OR CROUCHING DOWN
We request that all female players avoid wearing heeled or open-toe shoes and ensure that only flat shoes with a sole that grips are worn. Trainers, plimsolls and other similar footwear is recommended.
- +Where are you located?
If you are using Sat Nav, please type in the postcode of SR1 1JG. You can also click the following link which will show our location in Google Maps: Show me Laser Quest Laser Quest Sunderland on our contact page
- +Where is the nearest place to park?
When visiting us you will find the closest car parking meters on both Laura Street and Foyle Street, with car parks at the Civic Centre and off Tatham Street; however please allow extra time to find a parking place during peak periods.
- +What is in the confirmation pack?
After booking a confirmation pack is posted containing party invites, unfilled party bags and a party itinerary to make sure everything runs smoothly.
- +What food do you offer?
We partnered with Burger King for our Birthday Party packages and we also have a selection of confectionery and beverages for sale behind the counter and in our vending machines.
- +What do I need to bring?
All you need to bring is a cake and candles, then let us do the rest.
- +Where do I download Laser Quest invitations?
Laser Quest themed party invitations are available to download from our website. All you need to do is click the following link and the invitation will open in a new window. Click here to download Laser Quest party invitations